Quality is never an accident. It Is Always the result of an intelligent effort.

On-Site Telecalling Support

Onsite telecalling support plays a crucial role in maintaining customer satisfaction, resolving issues, and contributing to overall business success. Companies often invest in training and technology to optimize the performance of their telecalling teams. When looking for onsite telecalling support services in Pune, it’s advisable to consider the specific industry expertise, language capabilities, and the reputation of the firm.

About Telecalling support in Pune.

  1. At Excel Fortune Pvt. Ltd, we are dedicated to delivering results, fostering client satisfaction, and driving the success of your business. Let us be your trusted partner in achieving unparalleled communication excellence.

    Ready to elevate your telecalling support? Contact Us for a personalized consultation and discover how our services can transform your business

  3. Lead Generation: On Site telecalling services helps to generate high-quality leads that matter. Our experienced telecalling professionals employ targeted strategies to identify and qualify potential customers, providing your sales team with valuable opportunities.
Appointment Setting: Maximize your business’s efficiency with our expert appointment setting services. We streamline the process of scheduling appointments, ensuring that your team connects with clients at the right time, every time.

Customer Support: Deliver exceptional customer service with our dedicated support team. From addressing inquiries to resolving issues, our telecalling support ensures that your customers receive prompt and reliable assistance, fostering loyalty and satisfaction.


Follow-Up Calls: Build lasting relationships with your clients through regular follow-up calls. We help you stay connected with customers, gather feedback, and address any concerns, reinforcing your commitment to their satisfaction. 

Sales Support: Boost your sales efforts with our dedicated sales support team. Whether it’s handling inquiries, providing product information, or guiding potential customers through the sales process, we ensure a seamless and persuasive experience. 

Upselling and Cross-Selling:

    Maximize revenue opportunities by leveraging our expertise in upselling and cross-selling. Our telecalling team identifies opportunities to promote additional products or services, increasing the value of each customer interaction.

Popular Benefits of Outsourcing Call Center Services

Cost-Effectiveness: Telecalling can be a cost-effective method compared to traditional face-to-face sales. It eliminates the need for travel expenses, accommodation, and other costs associated with on-site sales.


Wider Reach: Telecalling allows businesses to reach a wider audience without geographical limitations. Sales representatives can connect with prospects and customers from different regions or even countries without being physically present.


Time Efficiency: On-site telecalling eliminates travel time for sales representatives, allowing them to spend more time engaging with potential customers. This can lead to increased productivity and a higher volume of sales calls.




Data Analytics: Telecalling provides an opportunity to collect valuable data and analytics on customer preferences, behaviors, and responses. This data can be used to refine sales strategies, target specific demographics, and improve overall marketing efforts.

Flexible Scheduling: Telecalling jobs often offer more flexibility in terms of work hours. Sales representatives can connect with prospects during different time zones, accommodating the diverse schedules of potential customers.


Scalability: Telecalling allows businesses to scale their sales operations more easily. With the right technology and training, it’s possible to increase the number of sales calls and reach a larger audience without the logistical challenges associated with on-site sales teams.


Improved Training and Monitoring: On-site telecalling jobs enable managers to provide real-time support and training to their teams. Supervisors can monitor calls, provide feedback, and guide representatives to enhance their sales skills.

Adaptability to Changing Circumstances: In times of crises or unexpected events (such as a pandemic), telecalling jobs provide a level of adaptability that on-site sales roles may lack. Remote work setups can be quickly implemented to ensure business continuity.

Reduced Environmental Impact: On-site telecalling reduces the need for physical commuting, contributing to a smaller carbon footprint and aligning with sustainability goals.

We provide the Following Services

Inbound Call center services

Outbound Call Center Services

Call Answering Services

Billing and Enquiry Services


Toll Free Services

Ordering and Processing Services

Claim and Reimbursement Services

Help Desk Support, many more….


Telecalling Services by Industry

If you are referring to implementing on-site telecalling services within your organization, it involves having a team of telecallers or customer service representatives physically present at your company’s premises. Then please feel to call us as we help bunisess with telecallers , telecalling support in Pune.

Real Estate is one of the fastest growing industries which constantly looks for a way out for promoting its products at a very low cost. The best solution for this problem is to get connected to a call center.

Getting connected to customers via call centers would be helpful in avoiding negative conversations and it would also be helpful in understanding the exact interests and requirements of the customers.

BestCallCentre.in is one of the well versed customer service call center which would provide to the needs of the real estate agent and the customers. They would play a major role in uniting the real estate company and the end users by providing the below services;

  • Sitting time fixing with the clients
  • Plot or flat booking
  • Promotional support / telemarketing
  • Customer service
  • Loyalty rewards program support
  • Lead generation and qualification
  • Market research and data collection and many more…On-site telecalling support in the real estate industry can be instrumental in establishing effective communication channels, building relationships with clients, and facilitating various aspects of property transactions. Here are some key considerations and benefits of having on-site telecalling support in the real estate sector:
    1. Immediate Client Engagement: On-site telecalling enables real estate professionals to engage with clients promptly. Telecallers can respond to inquiries, provide property details, and schedule property viewings in a timely manner, enhancing the overall customer experience.

    2. Lead Generation and Qualification: Telecallers on-site can actively generate leads through outbound calls, follow up on inquiries, and qualify potential buyers or tenants. This proactive approach helps in identifying serious prospects and streamlining the sales process.

    3. Appointment Setting: On-site telecalling teams can efficiently manage appointment schedules for property viewings, consultations, and meetings. This ensures that clients and real estate agents can coordinate seamlessly, optimizing the use of time for both parties.

    4. Market Updates and Information Dissemination: Telecallers can provide clients with up-to-date information about the real estate market, property trends, and new listings. This proactive communication helps clients make informed decisions based on the latest market insights.

    5. Customer Feedback and Follow-up: Telecallers can gather feedback from clients after property viewings, helping real estate agents understand client preferences and improve their services. Follow-up calls also contribute to building relationships and maintaining ongoing communication.

    6. Database Management: On-site telecalling teams can efficiently manage customer databases, updating contact information, tracking interactions, and ensuring that client records are accurate and current. This organized approach enhances the efficiency of marketing and sales efforts.

    7. Local Expertise and Relationship Building: On-site telecallers with knowledge of the local real estate market can build rapport with clients by providing insights into neighborhood dynamics, amenities, and property values. This local expertise can enhance the overall client experience.


    By integrating on-site telecalling support into real estate operations, companies can create a more responsive and customer-centric approach, ultimately leading to increased client satisfaction, improved sales outcomes, and a stronger market presence.

On-site telecalling support for the insurance industry can provide numerous advantages, contributing to enhanced customer service, increased sales, and overall operational efficiency. Here are some specific benefits and the value proposition of on-site telecalling support for insurance:

  1. Personalized Customer Interaction:

    • On-site telecalling allows insurance representatives to engage with customers on a personal level. Agents can understand individual needs, address concerns, and provide tailored solutions, leading to better customer satisfaction.
  2. Prompt Assistance:

    • Telecalling enables insurance agents to respond quickly to customer inquiries, claims, or policy changes. This prompt assistance can improve customer experience and build trust in the insurance company.
  3. Cross-Selling and Up-Selling Opportunities:

    • Telecalling provides a platform for agents to identify opportunities for cross-selling additional insurance products or upselling to higher coverage levels. Agents can educate customers about available options and tailor offerings based on individual needs.
  4. Claims Processing and Resolution:

    • On-site telecalling support facilitates efficient handling of insurance claims. Representatives can guide customers through the claims process, collect necessary information, and provide updates on claim status, improving overall claims management.
  5. Policy Renewals and Follow-ups:

    • Telecalling is an effective tool for reminding customers about upcoming policy renewals. Agents can proactively reach out to policyholders, discuss renewal options, and address any concerns, reducing the likelihood of policy lapses.
  6. Customer Education:

    • Insurance can be complex, and customers may not fully understand their policies. Telecalling allows agents to educate customers about their coverage, terms, and benefits, ensuring that policyholders have a clear understanding of what they are paying for.
  7. Feedback Collection:

    • On-site telecalling support enables the collection of valuable feedback from customers. Agents can gather insights on customer satisfaction, preferences, and areas for improvement, helping the insurance company enhance its services.
  8. Compliance and Documentation:

    • Insurance involves a significant amount of documentation and compliance requirements. Telecalling support ensures that customers receive necessary information, complete required documentation, and adhere to regulatory compliance.
  9. Fraud Prevention:

    • Telecalling can be used to verify customer identities and transactions, reducing the risk of fraud. Agents can conduct verification checks to ensure the legitimacy of policy changes, claims, and other transactions.

By implementing on-site telecalling support, insurance companies can leverage technology, training, and communication tools to provide a high level of service, streamline operations, and ultimately strengthen their position in a competitive market.

On-site telecalling support in the banking and finance industry can be a valuable component of customer service, sales, and overall operational efficiency. Here are several benefits and considerations for implementing on-site telecalling support in the banking and finance sector:

  1. Customer Service and Support: On-site telecalling teams can provide timely assistance to customers, addressing inquiries related to account balances, transaction details, account management, and general banking information. This helps enhance overall customer satisfaction.

  2. Product and Service Promotion: Telecallers can proactively reach out to existing customers to inform them about new financial products, services, and promotional offers. This can contribute to cross-selling and upselling opportunities, increasing the bank’s revenue.

  3. Fraud Prevention and Security Checks: Telecallers can conduct security checks and verify customer identities to prevent fraud. This is crucial for protecting customers and ensuring the integrity of financial transactions.

  4. Debt Collection and Loan Servicing: On-site telecalling teams can handle debt collection efforts and loan servicing activities. This includes reaching out to customers for overdue payments, providing repayment options, and offering assistance in financial hardship situations.

  5. Account Activation and Onboarding Assistance: Telecalling support is beneficial for guiding customers through the account activation process and providing assistance during the onboarding phase. This ensures a smooth transition for new customers and minimizes any potential challenges.

  6. Cross-Departmental Coordination: On-site telecalling teams can facilitate communication and coordination between different departments within the bank, ensuring a streamlined approach to customer service and issue resolution.

  7. Compliance and Regulatory Support: Telecallers can assist in communicating changes in banking regulations, policies, or compliance requirements to customers. This ensures that customers are well-informed and compliant with any necessary financial regulations.

By integrating on-site telecalling support into banking and finance operations, institutions can provide a higher level of service, strengthen customer relationships, and effectively promote financial products and services. It’s important to prioritize training, data security, and compliance to ensure the success and regulatory compliance of on-site telecalling initiatives in the financial industry.

About Us

Excel Fortune helps over 350 businesses with their SMS-based marketing campaigns, customer service alerts, and updates. Our emphasis is on efficiency and ease of use. ExcelFortune platform is built with this in mind, along with some useful added extras such as tracking, surveys, attachments, ticketing, analytics, and much more. We have been helping businesses overcome communication gaps for more than 7 years.

Connect with us

Email: support@excelfortune.com
Phone: +91 99238 88526

Our Services

B2B Lead Generation
Bulk What’s App
Bulk SMS
IVR Services
Email Marketing
Digital Marketing
Inbound & Outbound Sales

Industries We Serve

Industrial Goods / Manufacturing
Banking & Financial Services
Consumer Electronics & Technology
Retail & ECommerce
Real Estate
Consumer Package Goods
Travel & Hospital