Cloud Telephony

Automate your call centre and handle innumerable calls seamlessly with cloud-hosted IVR system

Transform Your Business with Cloud Telephony

Delivering Best-in-class Cloud Telephony Solution

Virtual Phone Numbers

Cloud telephony providers offer virtual phone numbers that are not tied to a specific physical phone line. These numbers can be assigned to various devices and locations, providing flexibility for businesses.

VoIP (Voice over Internet Protocol)

Cloud telephony systems use VoIP technology to transmit voice signals over the internet. This allows for cost-effective and scalable communication.

Auto Attendants

Automated attendants or interactive voice response (IVR) systems can be set up to greet callers and route them to the appropriate department or individual.

Call Routing

Calls can be directed to specific destinations based on predefined rules. This flexibility is useful for managing call flows efficiently.

Call Recording

Cloud telephony solutions often include call recording features for quality assurance, training purposes, and compliance.


Cloud telephony systems can easily scale up or down based on business needs. Adding or removing users and features is typically straightforward.


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Delivering Best-in-class Cloud Solution

Integration with other Systems

Many cloud telephony solutions integrate with other business applications and customer relationship management (CRM) systems, enhancing overall productivity.

Analytics and Reporting

Cloud telephony platforms often provide analytics and reporting tools to track call metrics, monitor performance, and gain insights into communication patterns.

Cost Savings

By eliminating the need for traditional phone lines and on-premises hardware, cloud telephony can result in cost savings for businesses. Pay-as-you-go models and subscription-based pricing are common in this space.


Voicemail messages are stored in the cloud, allowing users to access them from various devices.

Frequently Asked Questions

Cloud telephony refers to the delivery of voice and messaging services over the internet, using cloud computing infrastructure. It replaces traditional telephone systems with virtual solutions hosted in the cloud.

Cloud telephony operates by hosting voice applications and data storage in remote servers. Calls and messages are transmitted over the internet, eliminating the need for physical infrastructure.

Benefits include cost savings, scalability, flexibility, improved accessibility, advanced features (IVR, call routing), and easier integration with other business applications.

Yes, cloud telephony enables features like interactive voice response (IVR), call recording, and analytics, which contribute to enhanced customer service and communication.

Implementation involves choosing a cloud telephony provider, setting up virtual phone numbers, configuring call flows, and integrating with existing systems.

Yes, cloud telephony solutions offer seamless integration with Customer Relationship Management (CRM) systems, enhancing customer interactions and data management.

Yes, reputable cloud telephony providers implement security measures such as encryption and secure connections to ensure the confidentiality of communications.

Reliable providers offer high uptime guarantees, often exceeding traditional telephony systems. Redundancy measures are in place to ensure continuous service availability.

About Us

Excel Fortune helps over 350 businesses with their SMS-based marketing campaigns, customer service alerts, and updates. Our emphasis is on efficiency and ease of use. ExcelFortune platform is built with this in mind, along with some useful added extras such as tracking, surveys, attachments, ticketing, analytics, and much more. We have been helping businesses overcome communication gaps for more than 7 years.

Connect with us

Phone: +91 99238 88526

Our Services

B2B Lead Generation
Bulk What’s App
Bulk SMS
IVR Services
Email Marketing
Digital Marketing
Inbound & Outbound Sales

Industries We Serve

Industrial Goods / Manufacturing
Banking & Financial Services
Consumer Electronics & Technology
Retail & ECommerce
Real Estate
Consumer Package Goods
Travel & Hospital

Many cloud telephony solutions integrate with other business applications and customer relationship management (CRM) systems, enhancing overall productivity.